Frequently Asked Questions

Have a question? We’ve got answers. If you don’t find what you’re looking for below, feel free to reach out to us directly.

Orders & Payment

How do I place an order?

Simply browse our online store, select the shoes you love, choose your size, and add them to your cart. When you’re ready, proceed to checkout and follow the steps to complete your purchase securely.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover, as well as other payment options displayed at checkout.

Can I modify or cancel my order after placing it?

We process orders quickly, so please contact us as soon as possible if you need to make a change. Reach us at +1 408-875-9322 during business hours and we will do our best to accommodate your request before the order ships.

Will I receive an order confirmation?

Yes! A confirmation email will be sent to you immediately after your order is placed. Please check your spam or junk folder if you don’t see it within a few minutes.

Shipping

Do you offer free shipping?

Yes — we offer free shipping on all orders, with no minimum purchase required.

How long does shipping take?

Orders are processed within 1–2 business days. Standard delivery typically takes 5–8 business days after shipment. You will receive a tracking number once your order has shipped.

Do you ship internationally?

Currently, we ship within the United States. Please contact us if you have questions about international shipping options.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for items that are unused, unworn, and in their original condition with all tags attached. Please refer to our Refund & Return Policy for full details.

How do I start a return?

Contact us by phone at +1 408-875-9322 or visit us in-store at 1245 E Northern Ave, Phoenix, AZ 85020. We’ll guide you through the process.

When will I receive my refund?

Once we receive and inspect your return, refunds are processed within 5–10 business days to your original payment method.

Sizing

How do I find my shoe size?

We recommend visiting our Size Guide page for detailed measurements and conversion charts. If you’re still unsure, our in-store team is happy to help you find the perfect fit.

What if the shoes don’t fit?

No worries! You can return or exchange unworn shoes within 30 days of delivery. See our Return Policy for details.

Contact & Store

Where is The Shoe Garden located?

We are located at 1245 E Northern Ave, Phoenix, AZ 85020, United States.

What are your store hours?

Monday – Saturday: 12:00 PM – 7:00 PM | Sunday: Closed

How can I contact you?

You can reach us by phone at +1 408-875-9322 during business hours, or visit our Contact Us page for more options.