Shipping Policy

Last updated: July 5, 2026

At The Shoe Garden, we are committed to getting your order to you as quickly and reliably as possible. Please read our shipping policy carefully so you know what to expect after placing your order.

1. Free Shipping

We are pleased to offer free shipping on all orders, with no minimum purchase required. There are no hidden shipping fees at checkout.

2. Order Processing Time

All orders are processed within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next available business day.

Our business hours are:

• Monday – Saturday: 12:00 PM – 7:00 PM
• Sunday: Closed

3. Estimated Delivery Times

Once your order has been processed and shipped, estimated delivery times are as follows:

• Standard Shipping (Domestic): 5–8 business days

Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, or other factors outside our control.

4. Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to monitor the status of your delivery through the carrier's website.

5. Shipping Address

Please ensure your shipping address is accurate and complete at the time of checkout. The Shoe Garden is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your shipping address, contact us immediately after placing your order.

6. Lost or Delayed Packages

If your package appears to be lost or significantly delayed beyond the estimated delivery window, please contact us and we will work with the carrier to investigate and resolve the issue as quickly as possible.

7. In-Store Pickup

Prefer to pick up your order in person? You are welcome to visit us at our store location:

The Shoe Garden
1245 E Northern Ave, Phoenix, AZ 85020, United States
Phone: +1 408-875-9322

In-Store Pickup Hours:

• Monday – Saturday: 12:00 PM – 7:00 PM
• Sunday: Closed

Please contact us in advance to confirm your order is ready for pickup before visiting the store.

8. Contact Us

If you have any questions about your shipment or our shipping policy, please do not hesitate to reach out:

The Shoe Garden
1245 E Northern Ave, Phoenix, AZ 85020, United States
Phone: +1 408-875-9322
Email: support@theshoegarden.shop
Monday – Saturday: 12:00 PM – 7:00 PM | Sunday: Closed